Closing a Casiny Casino Account

We let players close their Casiny Casino account by signing in and reaching us through the account area linked from account login. Before any remaining balance is released, identity, address and payment checks can be required before withdrawals, so these should be completed before a closure request is submitted if a payout is still outstanding.

What happens to the balance

Any cash balance left in the account follows our normal withdrawal rules once closure is requested. The withdrawal minimum is EUR 10 or the currency equivalent, and the amount that can be paid out is capped at EUR 10,000 equivalent per month, or EUR 5,000 equivalent per month where the balance sits at under 10x total deposits. Bonus funds still carrying the 40x wagering requirement, and free spins issued under the welcome bonus, are governed by the same bonus expiry windows that apply during normal play — a default of 7 days, with welcome free-spin winnings valid for 7 days once activated. Funds that have not cleared these conditions at the time of closure are treated under those same bonus terms rather than as cash.

Withdrawal Limits That Apply to a Closing Balance

A balance held at account closure is paid out under the same limits used for any other withdrawal, so it helps to know these figures before requesting closure.

In practice, a larger closing balance that has not yet reached 10x total deposits is paid out over more than one monthly cycle rather than in a single transfer.

Before You Request Closure

We ask that payment checks are finished ahead of closing an account that still holds funds, since identity, address and payment verification can be required before a withdrawal is processed. Running this verification after a closure request is submitted only adds a step before the balance can be sent, so it is quicker to complete it while the account is still active and the payout is being arranged through our payment methods.

Our welcome offer applies only to deposits of AUD 20 / NZD 30 or more for qualifying players in Australia and New Zealand, and any bonus component attached to the account at the time of closure stays subject to its own 40x wagering and 7-day expiry rather than being paid out as cash. Once the checks are cleared and any bonus conditions resolved, the remaining cash balance is sent using the method on file, within the monthly limits set out above. For a fuller picture of how deposits, bonuses and payouts fit together, our overview page sets out each part of the account separately.