How to Reach Casiny Casino

Casiny Casino is accessed through our official website at casiny.com/en-AU/ and through our official mirror at casiny3.com, which carries the same artwork and palette as the main domain. Both addresses lead to the same account system, so a sign-in or a verification request on one applies equally to the other. We operate under a licence from the Tobique Gaming Commission, number 0000020, a site-stated reference rather than an independently verified status, and the entity behind the operation is Neptune Projects S.R.L.

Operator and Licensing Contact

Neptune Projects S.R.L. is registered under company number 3-102-900308 in Costa Rica and is the operating entity named across our terms and about-us pages. For anything related to signing in or recovering access to an account, our account login page covers the steps directly. A broader look at what we provide, including the limits that apply, sits on our overview page.

Payment processing runs through our payment agent, Sultucia Ltd., registered in Cyprus under HE464112. This entity sits behind the transactions handled on our payments page, where deposit and withdrawal methods are listed.

Verification and Account Requests

Before a withdrawal is released, identity, address, and payment checks can be required. In practice this means our team may reach out through the account itself to request supporting documents once a withdrawal is submitted, rather than through an open support channel advertised separately. Players must be 18 or over to hold an account with us, and this age requirement is checked as part of the same verification step.

Withdrawal requests are also where our monthly limits come into play: EUR 10,000 equivalent per month applies generally, rising to EUR 5,000 equivalent per month if the account balance is at least 10 times total deposits. A minimum withdrawal of EUR 10 or its currency equivalent applies under our terms. Anyone considering closing an account and wondering what happens to a remaining balance can read the steps on our account closure page, while deposit-side questions, including the smallest amount accepted, are answered on our minimum deposit page.

Official Access Points at a Glance

The table below brings together the entities and addresses that stand behind our operation, each with its own role.

Each of these addresses and entities covers a different part of the relationship: the website and mirror for everyday access, the operator and licence for who stands behind the site, and the payment agent for how money moves.