How We Collect and Protect Your Data at Casiny

When you play at Online Casino Casiny, we collect the information needed to run your account, process payments and meet the checks our licence requires. This includes identity documents, proof of address and payment details, which can be requested before a withdrawal is approved. We also record your date of birth at registration, since the minimum age to hold an account is 18.

Who handles your information

Casiny is operated by Neptune Projects S.R.L., with Sultucia Ltd. in Cyprus acting as our payment agent for processing deposits and withdrawals. Our licence is issued by the Tobique Gaming Commission, a site-stated licence that governs how we handle player accounts, including the data checks described in our terms. Any information you submit through the account login area or during a deposit through our payment methods is used solely for account verification and payment processing.

If you decide to stop playing, you can request to close your account at any time, and we explain what happens to any remaining balance on our account closure page.

What Information We Collect and Why

The table below sets out the categories of data we ask for and the purpose each one serves within our verification process.

Data type	Purpose	Collected when
Identity document	Confirm identity before a withdrawal is released	During KYC check
Proof of address	Confirm residential address before a withdrawal is released	During KYC check
Payment method details	Verify the deposit or withdrawal method used	During KYC check
Date of birth	Confirm you meet the minimum age of 18	At registration

These checks are tied directly to payment security: the same identity and address verification that protects your withdrawal also protects your account from unauthorised access.

Your Rights and Responsible Gambling Controls

Beyond verification, the data we hold on your account also supports the responsible gambling tools we make available, including deposit limits and self-exclusion. Setting a deposit limit or requesting self-exclusion updates your account record so the restriction is applied consistently across your sessions in the casino section.

Because payment verification is linked to withdrawal approval, we recommend keeping your identity and address documents current from the moment you register, rather than waiting until a withdrawal is requested. This avoids delays once you are ready to cash out.

For a broader look at how these checks fit alongside our bonus terms, payment limits and support channels, our casino overview brings the full set of conditions together in one place.